ADDITIONAL WARRANTY CONDITIONS FOR TRAILERS MANUFACTURED BY TEMARED LIMITED LIABILITY COMPANY IN ŚWIDNIK

TERMS AND CONDITIONS OF THE “Warranty PLUS” PROGRAM

§ 1

General Information  

This document defines the rules and conditions for granting an additional quality warranty (hereinafter referred to as the “Additional Warranty” or “Warranty Plus”) in favor of the Purchaser by the Manufacturer — TEMARED Spółka z ograniczoną odpowiedzialnością, with its registered office in Świdnik (1 Al. Lotników Polskich Street, 21-040 Świdnik), entered into the Register of Entrepreneurs kept by the District Court Lublin-East in Lublin, with its seat in Świdnik, 6th Commercial Division of the National Court Register under number KRS 0000759548, holding tax identification number (NIP) 7123238671 — for the structural components of the chassis, i.e., the frames of trailers manufactured by TEMARED Spółka z ograniczoną odpowiedzialnością in Świdnik, within the framework of the program operated under the name “Warranty PLUS.”

§ 2

Definitions

2.1 Additional Warranty or Warranty Plus – a commercial warranty granted directly by the Manufacturer for the Product, which begins immediately after the expiration of the standard Manufacturer’s Warranty (an extension of the standard quality warranty) and covers only the trailer frames. Other structural components of the trailers cannot be covered by the extended warranty.

2.2 Manufacturer’s Warranty – the factory quality warranty granted by the Manufacturer.

2.3 Guarantor – TEMARED Spółka z ograniczoną odpowiedzialnością, with its registered office in Świdnik.

2.4 Purchaser – the entity that purchased the Product from the Seller.

2.5 Product/Products – trailers manufactured by TEMARED Sp. z o.o., purchased by the Purchaser from the Seller.

2.6 Seller – any entity from which the Purchaser buys the Product, as confirmed by a sales document – VAT invoice or receipt.

2.7 Manufacturer – TEMARED Spółka z ograniczoną odpowiedzialnością, with its registered office in Świdnik.

2.8 Regulations – these regulations defining the rules of organization and conditions of participation in the Program.

2.9 Program – the promotional action under the name “Warranty PLUS,” organized by the Manufacturer, entitling the Purchaser to obtain an additional 1 year of the Manufacturer’s Warranty for the Product, limited to the trailer frame, under the conditions specified in the warranty card available on the website: https://temared.com/en/online-shopping/documents , as well as access to email notifications, e.g., about required Product inspections, information on new products, technical support text information, and industry updates from the Manufacturer. The Program is addressed to individuals who, under the terms specified in these Regulations, purchase a Product and register their participation in the Program.

2.10 Participant – any person who meets all the conditions specified in the Regulations, has purchased the Product, read and accepted the contents of the Regulations, and registered their participation in the Program under the rules set forth herein.

2.11 Registration Submission – the act of the Participant registering their participation in the Promotion, which includes, in particular: a properly completed registration form (in electronic form on the website: https://temared.com/en/register-product ), a scan/photo of the Proof of Purchase of the Product (including the Product model description and VIN number); a scan/photo of the warranty card of the Promotional Product (the page containing the Product model and serial number) or a photo of the Product nameplate showing the model and serial number of the Promotional Product (in case the warranty card lacks the aforementioned information).

2.12 Proof of Purchase – a receipt or VAT invoice for the Product purchase containing the Product model and VIN number.

§ 3

Rights Arising from the Additional Warranty

3.1 The Additional Warranty does not affect the Purchaser’s rights arising from statutory provisions on the warranty for defects of the sold item against the Seller.

3.2 The Additional Warranty is granted free of charge, provided that the Purchaser meets the conditions specified in these Regulations, for an additional period of 12 months, which begins on the day following the expiration of the Manufacturer’s Warranty period (upon proper registration in the Program, the standard 2-year Manufacturer’s Warranty will be extended by one additional year, limited to the trailer frame).

3.3 The scope of the Additional Warranty includes:

1. Structural components of the chassis – frame elements. Other parts of the trailer are not covered by the extended warranty.

3.4 The Additional Warranty does not cover:

1. Defects and damages disclosed or reported after the expiration of the Additional Warranty period;
2. Natural wear and tear of consumable parts such as brake linings and components, brake cables, tire tread, light bulbs, and other parts subject to normal operational wear, as well as the deterioration of the frame’s aesthetic appearance resulting from normal use and the passage of time;
3. Defects and damages arising directly or indirectly as a result of natural forces, in particular: hail, lightning, frost, water, salt, UV radiation, as well as the impact of chemical substances or other atmospheric factors;
4. Defects and damages caused by the use of the frame in a manner inconsistent with its intended purpose, including under unnatural or unforeseen conditions, the use of inappropriate chemical agents for surface cleaning, or the use of parts and components not recommended by the Manufacturer;
5. Defects and damages resulting from alterations of the original form or function of the frame, including improper operation caused by conflict between self-installed components or parts, installation of modifications in unsuitable areas, or lack of professional assembly;
6. Defects and damages occurring during the transport or storage of the frame, as well as due to its use inconsistent with the intended purpose or the trailer’s operating manual;
7. Damages caused by random events such as fire, flood, collision, traffic accident, electrical surges, etc.;
8. Damages resulting from the operation of the frame under conditions or in a manner inconsistent with the Manufacturer’s specification or the trailer operating manual;
9. Defects and damages resulting from the use of a trailer that, at the time of occurrence of the defect or damage, was not in full technical efficiency and/or had mechanical damage;
10. Surface corrosion caused by impacts of stones, gravel, or other abrasive materials;
11. Discoloration of galvanized sheets caused by atmospheric conditions;
12. Mechanical damage to the frame resulting from improper load distribution, lack of protection of sharp edges, point pressure, or shifting of the load on the transport surface during loading or transport;
13. Consequences of leaving aggressive (chemical or biological) materials on the loading area for longer than the transport period;
14. Subassemblies and equipment components covered by a separate manufacturer’s warranty.

3.5 The Purchaser loses the rights arising from the Additional Warranty in the following cases:

1. Failure to comply with the Product’s operating instructions, including using it contrary to its intended purpose (e.g., improper use of the trailer frame);
2. Failure to have the frame undergo a periodic inspection by the Guarantor’s service center (or a service center designated by the Guarantor) within the periods specified in the warranty card (warranty booklet) (periodic inspections are not covered by the warranty and are subject to a fee);
3. Failure to report a defect immediately after its detection, but no later than 7 days from the date of its discovery;
4. Determination of frame incompleteness, unauthorized frame repairs, modifications to frame elements, or structural changes;
5. Failure to perform activities described in the operating manual, which the Purchaser is obliged to carry out independently and at their own expense.

3.6 Claims under the Additional Warranty should be addressed to the Manufacturer — TEMARED Spółka z ograniczoną odpowiedzialnością, with its registered office in Świdnik.

§ 4

Obtaining the Additional Warranty

4.1 The right to the Warranty Plus may be obtained within 14 days from the date of purchase of the Product. Obtaining the right to the Additional Warranty under the Program after this period is not possible.

4.2 The right to the Warranty Plus may be obtained after registering the purchased Product in the Program on the Manufacturer’s website: https://temared.com/en/register-product A condition for participating in the Program and obtaining the right to the Warranty Plus is the correct completion and submission of the Registration Submission within 14 days from the date of Product purchase, as indicated in the Proof of Purchase. Proper completion of the Registration Submission requires filling in all mandatory fields of the registration form completely, including providing all requested data and attaching the Proof of Purchase. The date on which the Participant submits the form determines compliance with the deadline for submission of the Registration Submission.

4.3 After sending the Registration Submission, the Participant will receive a verification message at the email address provided in the form — to confirm the registration according to the instructions in the message. Then, after confirming the registration and successful verification of the Registration Submission, the Participant will receive a confirmation email of the acceptance of the Registration Submission to the Warranty Plus Program. This confirmation is equivalent to the acknowledgment that the Manufacturer’s Warranty has been extended by an additional 1 year, limited to the structural chassis components – the frame. The electronic confirmation of acceptance constitutes a certificate extending the Manufacturer’s Warranty to 3 years.

In the event of a Product complaint submitted to the Manufacturer during the extended warranty period, it is sufficient to attach — in addition to the documents specified in the General Warranty Terms and Conditions for TEMARED automotive trailers — a printout of the confirmation of acceptance of the Registration Submission in the Program.

4.4 Each Participant may take part in the Program by registering the purchase of any number of Products. One Proof of Purchase for a given Product may be registered in the Program only once. If the same Proof of Purchase for a given Product is submitted more than once or by more than one Participant, only the first correctly submitted Registration Submission will be accepted. Subsequent Registration Submissions regarding the same Product confirmed by the same Proof of Purchase will not be accepted.

4.5 Verification of the correctness of the participation submission in the Program is carried out by the Organizer. As part of the verification process, communication with the Participant may occur via the email address, mailing address, or telephone number provided in the Registration Submission. If the Organizer identifies any deficiencies in the Registration Submission that may be supplemented, or if justified doubts arise as to the correctness of the Registration Submission (including the Participant’s right to supplement it or the necessity for the Organizer to obtain additional required information), the Participant is obliged to take the actions indicated by the Organizer within 14 days from the date of notification. Failure to do so will result in the Registration Submission being deemed invalid and the right to the Warranty Plus being denied.

4.6 A condition for participating in the Program and submitting the Registration Submission is that the Participant has read and accepted the content of these Regulations and has consented to the processing of their personal data for the purposes of conducting the Program, including the granting of the right to the Warranty Plus and handling of complaints. The Participant confirms this by submitting the Registration Submission.

4.7 By registering participation in the Program, the Participant — in addition to obtaining the right to the Warranty Plus — also gains access to email notifications, e.g., reminders about required Product inspections, as well as information about new products, technical support updates, and industry information from the Manufacturer. By submitting the Registration Submission, the Participant expresses consent for the processing of personal data for the purposes of conducting the Program in this regard.

§ 5

Other Terms of the Warranty Plus

5.1 In matters not regulated in these Terms and Conditions regarding the Warranty Plus, the General Warranty Terms for Automotive Trailers of the manufacturer — TEMARED Spółka z ograniczoną odpowiedzialnością with its registered office in Świdnik — shall apply, as specified in the warranty booklet available on the website https://temared.com/en/online-shopping/documents, provided that they refer exclusively to the structural components of the chassis – the frame.

5.2 The Participant is required to document the periodic inspections referred to in §3 point 3.5 subpoint 2 in the warranty booklet received upon purchase of the Product. A template of the warranty booklet is also available for download on the above-mentioned website.

§ 6

Personal Data Protection

6.1 The administrator of the personal data of the Participant provided in the Registration Submission is TEMARED Spółka z ograniczoną odpowiedzialnością, with its registered office in Świdnik (1 Al. Lotników Polskich Street, 21-040 Świdnik), entered into the Register of Entrepreneurs maintained by the District Court Lublin-East in Lublin, with its seat in Świdnik, 6th Commercial Division of the National Court Register under number KRS 0000759548, holding tax identification number (NIP) 7123238671, with share capital of PLN 1,768,500.00, hereinafter referred to as the “Company” or the “Administrator.” In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”), the following information is provided regarding the processing of Participants’ personal data by the Administrator under the “Warranty PLUS” Program.

6.2 Each Participant wishing to take part in the Program is required to read the data processing rules set out in these Terms and Conditions and to consent to the processing of their personal data. Failure to give such consent will prevent participation in the Program.

6.3 For matters related to personal data protection, you can contact us via email at odo@temared.com or by traditional mail sent to the above address of the Administrator.

6.4 Your personal data will be processed by the Controller for the following purposes:

a) for the purpose of participating in the “REGISTER YOUR PRODUCT AND RECEIVE PLUS WARRANTY” Program – in this case, the legal basis for the processing of personal data is the consent of the Program participant, i.e. Article 6(1)(a) of the GDPR;

b) for conducting direct marketing activities towards you – if, when submitting the Registration Form, you have given separate consent for such activities (the legal basis for processing personal data is consent, i.e. Article 6(1)(a) of the GDPR);

c) for the fulfillment of a legal obligation imposed on the Controller by applicable laws, in particular tax regulations (the legal basis for the processing of data is Article 6(1)(c) of the GDPR);

d) for contacting you via available contact forms, which constitutes a legitimate interest of the Controller (the legal basis for the processing of data is Article 6(1)(f) of the GDPR);

e) for the purpose of performing analytics, i.e. creating summaries, analyses, statistics, and reports for internal purposes, which constitutes the legitimate interest of the Controller (the legal basis for the processing of data is Article 6(1)(f) of the GDPR);

f) for the purpose of conducting customer satisfaction surveys, in which case the legal basis for the processing of data is the legitimate interest of the personal data Controller

6.5 Personal data will be shared with entities that operate IT systems and provide information tools, entities providing maintenance services, IT network service providers, marketing and advertising agencies, audit, consulting, and advisory service providers, as well as other data controllers acting in their own capacity, in particular postal or courier service providers. Personal data will not be transferred to third countries. Your personal data will not be subject to automated decision-making or profiling.

6.6 Your personal data will be processed — depending on the purpose of processing — for the following periods:

• In the case of participation in the Program, personal data will be processed until the limitation period for claims related to participation in the Program expires, including the duration of the extended Manufacturer’s Warranty, and for the period required by applicable law, particularly tax law, which imposes specific obligations on the Administrator;
• In the case of consent to direct marketing activities, personal data will be processed for 3 years, unless you withdraw your consent earlier.

6.7 Data processing for direct marketing purposes is based on consent (Article 6(1)(a) GDPR). In addition to consenting to data processing for marketing purposes, in order to properly execute this purpose, the data subject must also consent to receiving commercial information from the Administrator under the Act of 18 July 2002 on the provision of electronic services — i.e., information about the Administrator’s services via email or telephone — and to communication using telecommunications terminal equipment and automated calling systems under Article 172 of the Telecommunications Law of 16 July 2004. The person who has given such consent may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal. If consent is withdrawn without specifying whether it concerns data processing for marketing, receiving commercial information, or telecommunications use, it shall be interpreted that the person withdraws all three consents mentioned above. Consequently, the Administrator will cease all direct marketing activities and will delete or anonymize the person’s personal data.

6.8 The data subject has the following rights:

1. The right to request access to their personal data;
2. The right to request rectification of data if inaccurate, and the right to supplement data if incomplete;
3. The right to request the deletion of personal data where circumstances provided by law (Article 17 GDPR) apply;
4. The right to request restriction of data processing in cases provided by law (Article 18 GDPR);
5. The right to object to data processing due to the person’s particular situation, where the processing is based on the Company’s legitimate interests;
6. The right to data portability.

6.9 The data subject also has the right to lodge a complaint with the supervisory authority — the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw) — if they believe that data processing by the Company violates GDPR provisions.

6.10 Providing your personal data is necessary to participate in the Program. Failure to provide personal data will prevent registration and participation in the Program.

6.11 The full text of the Organizer’s privacy policy, as the administrator of the website, is available at: www.temared.com and https://temared.com/en/online-shopping/privacy-policy

§ 7

Final Provisions

7.1 These Terms and Conditions shall enter into force on November 1, 2025, and shall remain in effect for the duration of the Program, which is established for an indefinite period.

7.2 The Manufacturer reserves the right to terminate the Program at any time, by publishing relevant information on the website: https://temared.com/en/register-product The termination of the Program does not affect Registration Submissions that have been accepted prior to the termination date, nor those that have not yet been accepted but were correctly completed and submitted to the Manufacturer before the Program’s termination date in accordance with these Terms and Conditions.

7.3 Participation in the Promotion is conditional upon the Participant’s review and acceptance of these Terms and Conditions, which is confirmed by selecting the appropriate field during the registration process for participation in the Program.

7.4 In all matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply.